Guides

How to report stolen product photos on Shopify or an independent store

First identify the stack. Shopify-hosted shops have an official Copyright infringement notice (DMCA) form. You must send direct links to each infringing page; a shop homepage is rejected. For a self-hosted store: check for Cloudflare (often forwards the complaint), then origin host / VPS / site builder abuse, then registrar if needed, and Google Search removal in parallel. There is no single button that takes down every indie store.

What to expect

After a valid Shopify counter-notice, content may return in about 10–14 business days unless you meet the lawsuit notice in Shopify's email. Cloudflare usually only forwards for pass-through CDN sites. Deletion still needs the origin host.

What to prepare

  1. Original image file.
  2. Page-level infringing URLs (product, landing, or blog pages; the site root alone is rejected).
  3. Discovery date; note which images and where on the page.
  4. Side-by-side comparison; screenshots (they can swap assets overnight).
  5. Legal name, contact info, readiness to sign the good-faith / accuracy / perjury statements.

If you already use ProvenPix (optional)

Verify page as the original-work link; complaint list exports one product URL per line.

Which page to open (decide in order)

  1. Shopify? Look for cdn.shopify.com / myshopify.com clues. Then: Shopify DMCA form . Trademark is a different form. Fallback: [email protected].
  2. Cloudflare in front? abuse.cloudflare.com → Copyright / DMCA. For pass-through CDN customers, Cloudflare typically forwards to the operator and host.
  3. Origin host / builder: find their DMCA/abuse contact. Same DMCA elements.
  4. In parallel: Google web/image search removals (search results only).

Fields (Shopify . required information)

  1. Legal name and contact information
  2. Direct links to the original work (or a clear description). public verify page works
  3. Direct links to each infringing Shopify URL . general shop link will not be accepted
  4. Description of what infringes and where (which images)
  5. Good-faith belief; accuracy; penalty of perjury ownership/authorization; signature
  6. Your notice (including contact details) may be shared with the merchant

Common failure modes

  • Homepage-only URL.
  • Wrong issue type; treating a Cloudflare forward as a deleted site.
  • No screenshots when URLs change; ignoring the counter-notice window.

How ProvenPix helps

  • Verify page as the original work link for Shopify / Cloudflare / host forms.
  • Complaint list exports one product URL per line.
  • Comparisons map to the “where it appears” description.
Add to complaint listProtect a photo

Guides

What to check after you send it

  • Shopify: email + re-open each product URL.
  • Cloudflare: host contacts → follow up with the host.
  • Google Dashboard for search delisting.
  • On counter-notice, read the deadline before the content may return.